Booking and Cancellation Policy

These are the rules for booking and paying for classes with Join Me on the Mat. By creating an account you accept them.

Classes and prices

• Single class: £10 — 1 group class
• 4 classes: £36 (£9.00 per class) — 4 group classes
• 8 classes: £68 (£8.50 per class) — 8 group classes
• 12 classes: £96 (£8.00 per class) — 12 group classes
• Private class: £45 — 1 private class

How your classes work

• All classes are online, on Google Meet. Group classes last 75 minutes and private classes last 60 minutes.
• Every booking uses one class from your account. The classes of a package are valid for 3 months from the day you buy them; after that the unused ones expire.
• Group classes have up to 15 places. You can book until the class starts, if there is a place. If a class is full you can join the waiting list and we tell you, by email and notification, the moment a place opens.
• Private classes: you choose a day and a time among the free times the teacher offers, at least 24 hours ahead.
• We send class reminders by email and notification. You can turn the emails off, and the notifications on each device, in My Account.

Cancelling a class

• You can cancel a group class up to 1 hour before it starts, and a private class up to 12 hours before. The class goes back to your account.
• After that the class cannot be cancelled and counts as used.
• If the package your class came from had already expired when you cancel, the class comes back as a new class that is valid for 30 days.
• If we cancel a class, the class goes back to your account straight away and we tell you.

Refunds

• You can cancel a package and get your money back within 3 days of buying it, from My Account, as long as you have not used any of its classes. The money returns to the card you paid with.
• Once a class of a package has been used, that package cannot be refunded.

Automatic recharge

• When you buy a package you can choose to recharge automatically. When you have 1 class left, we buy the same package again with your saved card. It is off unless you choose it, and you can turn it off at any time in My Account.
• If a payment fails we turn the recharge off and tell you. Our refund rule above applies to every automatic purchase too.

Health and safety

I confirm that I am fit to take part in yoga, that I will tell the teacher about any injury or health condition before class, and that I take part at my own risk and may stop at any time.

Your account

• You sign in with your email and a 4-digit PIN. Keep your PIN private.
• You can download your data or delete your account at any time in My Account. See our privacy policy.

Questions? Write to michelle@joinmeonthemat.com.